Ticketing Terms and Conditions
1. Attending the Legacy Festival safely during coronavirus (COVID-19)
Coronavirus (COVID-19) is an infectious disease that can result in serious and potentially fatal illness. The risk of transmission is increased where people gather together. Some people are at a higher risk than others. Although we are implementing heightened safety measures, the risk cannot be entirely eliminated and, by attending the venue, you assume all risk associated with COVID-19 (unless caused by our negligence).
Hopefully government guidance will change on 21st June but until then we must abide by the current laws.
Tickets are only available in fixed groups, where 1, 2, 3 or 4 tickets attend the event together and each group is distanced in line with government guidance from other groups. All tickets within a particular group must be purchased by one booker. Each group must only consist of one household or support bubble. Performers are also distanced from audience members in line with government guidance.
We will collect contact data about each ticket booker in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if they require.
At the event you must:
• abide by all relevant government guidance;
• abide by: all instructions given by our staff; our signage; and our full terms and conditions;
• permit your temperature to be screened upon arrival if necessary. If we assess (at our sole discretion) that your temperature is 37.8C or higher, you and those who were to be part of your fixed group of tickets will not be allowed to enter the venue and the face value of your tickets will be refunded (as set out at 2.3) within 7 days;
• wear a face covering; and
• maintain a distance of 2 metres where possible (and otherwise no less than 1 metre) from all other households or support bubbles at the event at all times.
You must not attend the event if you:
• believe you may be infected with COVID-19;
• have experienced symptoms in the last 14 days;
• have been in close proximity to anyone who has experienced symptoms in the last 14 days;
• have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
• have been instructed to self-isolate.
Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.
If we are required by any COVID-19 government guidance or restrictions to cancel, tickets may be exchanged or refunded as set out at section 2.3. Please bare in mind we are a charity and rely on your tickets purchases to fund the event and perhaps consider a donation when requesting a refund.
The latest information regarding current restrictions and FAQ can be found on the government website.
2. Ticket sales
You can purchase tickets directly through Legacy Festivals website
The following terms and conditions refer to sales made through our box office on the Legacy Festival Website
2.1 Conditions of Ticket Sales
All ticket prices are inclusive of a booking fee of £1 per transaction to cover PayPal fees.
The booking fee applies to ticket purchases made with credit cards and debit cards. Bookings made in person with cash are not subject to a booking fee.
2.2 Tickets & Admission
A valid ticket must be produced for admission to the event. A valid ticket includes print-at-home and digital tickets on your phone or device.
You may be asked to provide information to verify your purchase of tickets when collecting tickets, which may include booking confirmation email, photo ID, and/or the credit or debit card, used to make the order.
In respect of concessions, you may be asked to prove your entitlement to the concession.
We cannot replace lost, stolen, damaged or destroyed tickets.
Advertised start times are subject to change. Further, we reserve the right to alter or vary the programme or event due to circumstances beyond our control without being obliged to refund monies or exchange tickets unless the change is a material alteration.
We regret that tickets cannot be exchanged or money refunded except as detailed in the Ticket Cancellations, Exchanges and Refunds section below. Returned tickets will only be offered for resale when an event is sold out. Your attention is brought to the conditions displayed at the Box Office.
Only tickets purchased from the Legacy Festival will entitle you to enter the event. Any forgeries or unauthorised tickets will be confiscated and entry denied to the event.
Tickets remain the property of the Legacy Festival and subject to these Terms and Conditions. If a ticket is re-sold, transferred or advertised for profit or commercial gain by anyone other than the Management, Promoter, or an authorised ticket agent, it will become void and the ticket holder may be refused entry to, or ejected from, the event without refund.
You agree not to obtain or attempt to obtain any Ticket(s) through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any Ticket transaction, which we reasonably suspect to have been made in breach of these provisions without any notice to you and any and all ticket(s) purchased, as part of such transaction will be void.
Generally, every effort will be made to admit latecomers, however late admission cannot always be guaranteed.
The unauthorised use of photographic and/or recording equipment during a performance is prohibited. Any unauthorised photos, videos and/or recordings may be destroyed.
We reserve the right to conduct security searches of our patrons for safety and security reasons.
Whilst using the premises, you must comply with instructions issued by staff and stewards at an event. Failure to do so may result in a breach of our terms and conditions.
A breach of any of our terms and conditions or unacceptable behaviour likely to cause damage, nuisance or injury may result in you being ejected from the premises.
Unacceptable behaviour includes, but is not limited to, behaviour likely to affect the enjoyment of other visitors, the use of threatening, abusive or insulting words or behaviour towards other visitors or staff working at the event.
2.3 Ticket Cancellations, Exchanges & Refunds
Tickets cannot be exchanged or refunded after purchase unless the event is cancelled, abandoned, rescheduled or where there is a material change to the event. A material change is a change which, the Legacy Festivals reasonable opinion, would make the event materially different to the event that the purchasers of the Ticket could reasonably expect and would include a change to the advertised headline act.
Refunds shall only be made to the person who validly purchased the Tickets and, where possible, by the same method used to purchase the Tickets. When it is not possible to refund via the same payment method the Legacy Festival reserves the right to request additional identification or documentation to ensure the money is returned to the correct person.
In the case of a cancelled event, customers will be refunded the face value of the Tickets and any associated booking fees they have paid.
In the case of a postponed/rescheduled event, customers will be offered alternative Tickets of the same value for the new date/time, subject to availability. Where it is not possible to offer Tickets of the same value then alternative Tickets may be offered. Should the customer not wish to accept these Tickets then a refund can be obtained for the face value of the Tickets and any associated ticket booking fees.
Any refund in the above circumstances must be claimed as soon as possible and in any event, no later than 28 days after the cancellation, reschedule or material change of an event. Any unused tickets must be returned before we are able to process a refund.
To claim a refund, contact us at info@legacy-festival.co.uk
The Legacy Festival reserves the right to cancel Tickets which they reasonably suspect to have been booked fraudulently, which exceed any advertised limits on the quantity that a person/household can buy, or which they suspect to have been resold, or attempted to be resold, for financial gain. Any applicable restrictions on the quantity of Tickets that can be purchased will be made clear at the time of booking.
At the discretion of the Legacy Festival, a waiting list may be kept for sold out events to assist customers who can no longer attend. The Legacy Festival may charge an administration fee for facilitating the transfer of Tickets from one customer to another.
2.4 Print at Home Tickets
You may choose to print your tickets at home. However, it is forbidden to reproduce, duplicate or counterfeit the ticket in any way.
Only the first person who presents the ticket at the event will be admitted entrance; they will be presumed to be the lawful holder of the ticket. Keep your ticket safe. Use only our official ticket sales page to buy your ticket. Never accept a ticket which is proposed by an unknown person, because it could be a copy.
3. Support Acts
At the discretion of the producing management, support acts may be used to start a show. Where agreed prior to going to press, this information has been shown in the brochure, however patrons are advised to enquire at the box office on the afternoon of the performance for latest information.
4. Online Sales-security policy.
The Legacy Festivals online booking is a real-time secure booking service. Confidentiality of your personal data is guaranteed as we have built in the highest standards of encryption which ensures your personal data is stored and transmitted safely.
Coronavirus (COVID-19) is an infectious disease that can result in serious and potentially fatal illness. The risk of transmission is increased where people gather together. Some people are at a higher risk than others. Although we are implementing heightened safety measures, the risk cannot be entirely eliminated and, by attending the venue, you assume all risk associated with COVID-19 (unless caused by our negligence).
Hopefully government guidance will change on 21st June but until then we must abide by the current laws.
Tickets are only available in fixed groups, where 1, 2, 3 or 4 tickets attend the event together and each group is distanced in line with government guidance from other groups. All tickets within a particular group must be purchased by one booker. Each group must only consist of one household or support bubble. Performers are also distanced from audience members in line with government guidance.
We will collect contact data about each ticket booker in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if they require.
At the event you must:
• abide by all relevant government guidance;
• abide by: all instructions given by our staff; our signage; and our full terms and conditions;
• permit your temperature to be screened upon arrival if necessary. If we assess (at our sole discretion) that your temperature is 37.8C or higher, you and those who were to be part of your fixed group of tickets will not be allowed to enter the venue and the face value of your tickets will be refunded (as set out at 2.3) within 7 days;
• wear a face covering; and
• maintain a distance of 2 metres where possible (and otherwise no less than 1 metre) from all other households or support bubbles at the event at all times.
You must not attend the event if you:
• believe you may be infected with COVID-19;
• have experienced symptoms in the last 14 days;
• have been in close proximity to anyone who has experienced symptoms in the last 14 days;
• have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
• have been instructed to self-isolate.
Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.
If we are required by any COVID-19 government guidance or restrictions to cancel, tickets may be exchanged or refunded as set out at section 2.3. Please bare in mind we are a charity and rely on your tickets purchases to fund the event and perhaps consider a donation when requesting a refund.
The latest information regarding current restrictions and FAQ can be found on the government website.
2. Ticket sales
You can purchase tickets directly through Legacy Festivals website
The following terms and conditions refer to sales made through our box office on the Legacy Festival Website
2.1 Conditions of Ticket Sales
All ticket prices are inclusive of a booking fee of £1 per transaction to cover PayPal fees.
The booking fee applies to ticket purchases made with credit cards and debit cards. Bookings made in person with cash are not subject to a booking fee.
2.2 Tickets & Admission
A valid ticket must be produced for admission to the event. A valid ticket includes print-at-home and digital tickets on your phone or device.
You may be asked to provide information to verify your purchase of tickets when collecting tickets, which may include booking confirmation email, photo ID, and/or the credit or debit card, used to make the order.
In respect of concessions, you may be asked to prove your entitlement to the concession.
We cannot replace lost, stolen, damaged or destroyed tickets.
Advertised start times are subject to change. Further, we reserve the right to alter or vary the programme or event due to circumstances beyond our control without being obliged to refund monies or exchange tickets unless the change is a material alteration.
We regret that tickets cannot be exchanged or money refunded except as detailed in the Ticket Cancellations, Exchanges and Refunds section below. Returned tickets will only be offered for resale when an event is sold out. Your attention is brought to the conditions displayed at the Box Office.
Only tickets purchased from the Legacy Festival will entitle you to enter the event. Any forgeries or unauthorised tickets will be confiscated and entry denied to the event.
Tickets remain the property of the Legacy Festival and subject to these Terms and Conditions. If a ticket is re-sold, transferred or advertised for profit or commercial gain by anyone other than the Management, Promoter, or an authorised ticket agent, it will become void and the ticket holder may be refused entry to, or ejected from, the event without refund.
You agree not to obtain or attempt to obtain any Ticket(s) through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any Ticket transaction, which we reasonably suspect to have been made in breach of these provisions without any notice to you and any and all ticket(s) purchased, as part of such transaction will be void.
Generally, every effort will be made to admit latecomers, however late admission cannot always be guaranteed.
The unauthorised use of photographic and/or recording equipment during a performance is prohibited. Any unauthorised photos, videos and/or recordings may be destroyed.
We reserve the right to conduct security searches of our patrons for safety and security reasons.
Whilst using the premises, you must comply with instructions issued by staff and stewards at an event. Failure to do so may result in a breach of our terms and conditions.
A breach of any of our terms and conditions or unacceptable behaviour likely to cause damage, nuisance or injury may result in you being ejected from the premises.
Unacceptable behaviour includes, but is not limited to, behaviour likely to affect the enjoyment of other visitors, the use of threatening, abusive or insulting words or behaviour towards other visitors or staff working at the event.
2.3 Ticket Cancellations, Exchanges & Refunds
Tickets cannot be exchanged or refunded after purchase unless the event is cancelled, abandoned, rescheduled or where there is a material change to the event. A material change is a change which, the Legacy Festivals reasonable opinion, would make the event materially different to the event that the purchasers of the Ticket could reasonably expect and would include a change to the advertised headline act.
Refunds shall only be made to the person who validly purchased the Tickets and, where possible, by the same method used to purchase the Tickets. When it is not possible to refund via the same payment method the Legacy Festival reserves the right to request additional identification or documentation to ensure the money is returned to the correct person.
In the case of a cancelled event, customers will be refunded the face value of the Tickets and any associated booking fees they have paid.
In the case of a postponed/rescheduled event, customers will be offered alternative Tickets of the same value for the new date/time, subject to availability. Where it is not possible to offer Tickets of the same value then alternative Tickets may be offered. Should the customer not wish to accept these Tickets then a refund can be obtained for the face value of the Tickets and any associated ticket booking fees.
Any refund in the above circumstances must be claimed as soon as possible and in any event, no later than 28 days after the cancellation, reschedule or material change of an event. Any unused tickets must be returned before we are able to process a refund.
To claim a refund, contact us at info@legacy-festival.co.uk
The Legacy Festival reserves the right to cancel Tickets which they reasonably suspect to have been booked fraudulently, which exceed any advertised limits on the quantity that a person/household can buy, or which they suspect to have been resold, or attempted to be resold, for financial gain. Any applicable restrictions on the quantity of Tickets that can be purchased will be made clear at the time of booking.
At the discretion of the Legacy Festival, a waiting list may be kept for sold out events to assist customers who can no longer attend. The Legacy Festival may charge an administration fee for facilitating the transfer of Tickets from one customer to another.
2.4 Print at Home Tickets
You may choose to print your tickets at home. However, it is forbidden to reproduce, duplicate or counterfeit the ticket in any way.
Only the first person who presents the ticket at the event will be admitted entrance; they will be presumed to be the lawful holder of the ticket. Keep your ticket safe. Use only our official ticket sales page to buy your ticket. Never accept a ticket which is proposed by an unknown person, because it could be a copy.
3. Support Acts
At the discretion of the producing management, support acts may be used to start a show. Where agreed prior to going to press, this information has been shown in the brochure, however patrons are advised to enquire at the box office on the afternoon of the performance for latest information.
4. Online Sales-security policy.
The Legacy Festivals online booking is a real-time secure booking service. Confidentiality of your personal data is guaranteed as we have built in the highest standards of encryption which ensures your personal data is stored and transmitted safely.
